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Questions about an order, a return or the mat itself? Send us a message and a real person will reply.

We reply by email, usually within 1 business day.

Where's my order?

Orders ship in 1–3 business days. Your tracking link is in your shipping confirmation email.

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Returns and refunds

You have 30 days from delivery. Send us your order number and we'll take it from there.

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Free tracked shipping on every US order.

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Quick answers

Heat settings, cleaning, size and more.

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