Returns & Refunds

Try it at your next family dinner. If it isn't for you, you have 30 days from the day it's delivered to ask for a refund.

How to start a return

1. Contact us within 30 days of delivery with your order number and the reason for the return.
2. We'll reply with return instructions and the return address. Please don't send anything back before you hear from us, because parcels sent to the wrong address can't be processed.
3. Send the mat back clean and with its power cord, and keep your tracking number.

Refunds

Once your return arrives and we've checked it, we'll refund your original payment method. Banks usually take 5–10 business days to show the refund.

Return shipping

If you've changed your mind, return shipping is paid by you. If your mat arrived damaged, faulty or isn't what you ordered, you won't pay to send it back: email us a photo within 30 days of delivery and we'll send a replacement or a full refund.

Bundles

You can return part of a bundle. We'll refund the price you paid per mat after the bundle discount.

What we can't accept

Mats damaged through misuse, for example cut, burned or put in water.

Questions

Not sure about something? Get in touch and we'll help.